Refund policy

Scent Grove does not offer a return or refund for change of mind, unwanted items, or any wax melt product.

On receipt of your order, please inspect the contents immediately. Whilst every care is taken to ensure suitable packaging has been used, all observations of damage or missing items must be reported to us within fourteen (14) days of you receiving your order.

Wax melts are designed to break, and are not eligible for a return or refund. However if you receive your wax warmer or candle which is damaged please notify us by email and we will arrange a replacement. Photographic evidence of damage must be provided. Items that are damaged by the customer will not be refunded.